Pat Spencer 1 review

a month ago- My sewer line backed up this last May and flooded a bathroom, bedroom, and family room in my basement. SERVPRO came out that evening and began the clean-up process. They returned the next day, packed up everything and moved it out. All of the carpet and flooring had to be removed and it was determined that there were asbestos tiles under the carpet. SERVPRO worked closely with my insurance company and arranged to have the asbestos removed. Throughout this process they came daily to monitor the air quality and to make sure everything was drying. After all of the repairs were completed and new flooring installed SERVPRO came back and moved everything back into my basement. Everyone that I dealt with was very professional and helpful. I’m not sure how I would have navigated this whole process without the help and guidance of Hector and his team at SERVPRO. I highly recommend this company.

Very impressed with all of the staff during a very stressful time. Everyone was very compassionate and helpful.

Hector and his assistant came out to a situation for me today. Fast, professional and even made me laugh in a stressful situation. I’m so grateful for them.

SERVPRO saved us in a very difficult situation. After attempting to work with another restoration company (because in a crisis you call the first number you see without research) SERVPRO was hired in their place and the differences were seen right away. This company is professional, timely, and got the job done without instruction. I am so incredibly thankful that this company came out and not only saved my home but my sanity. They did their jobs so well and made me feel calm for the first time since our water line burst. Never would I recommended anyone other than SERVPRO in these types of situations. They are the people you never want to have to call but if I ever had to again, I would call SERVPRO in an instant. (But hopefully that will never happen). Thank you Linda and the whole team!!!!!

This company does amazing work and provides fantastic service. Roots Academy had a flood in the early morning hours around 4:30 am which caused havoc for our team. This problem could have been massive if it wasn't for SERVPRO's amazingly quick response and diligent work. We made the call around 5:15 am, and they were on scene within 30 minutes going right to work. Not only did they relieve our stress but they did it with a smile on their face. The whole SERVPRO team was excit...ed to be there and made us feel much better about the whole situation - they showed that they truly cared about us. I am so thankful for Ryan Grady and his amazing team for all of the help they have provided us during this unfortunate situation. I would recommend them every single time I am given the opportunity! Thank you SERVPRO from myself and all of Roots Academy.

Just wanted to give you & your amazing employees a shout out. Our basement has flooded twice just in one month. Both times you arrived promptly & your employees explained the whole process throughly & answered all of our questions. Not only were they extremely knowledgeable but very compassionate! I wouldn't hesitate one second to recommend your company to anyone needing these types of services. Jesse & Eric were absolutely fantastic today & went above & beyond!! Thank you very much!

Thank you Linda and Eric from servepro longview. You guys did an excellent job. we are very pleased with the work you did on cleaning out our crawl space.

“When our kitchen flooded SERVPRO came and was very friendly, professional and efficient. Highly recommend them”.