We Are SERVPRO of Longview/Kelso

3/12/2024 (Permalink)

Why SERVPRO? Well, because when the unthinkable happens and your worst nightmare comes true with a house fire or a flood, it is so good to know that help is available. Different key groups play important key roles to ensure you can either stay in or return to your home quickly. Firefighters, disaster cleanup and restoration professionals, and your insurance company will do their job to make the process is as pain free as possible. If you choose an experienced, reputable and trusted clean up and restoration team such as SERVPRO, they’ll make sure your insurance claim goes smoothly.

SERVPRO Works for You!

When you need an emergency response cleanup and repair team, there are plenty of choices. But few can do what SERVPRO offers. The team will do the following for you:

• Provide excellent customer service.
• Work effectively with your insurance company to process claims
• Use best practices and techniques to clean up and restore your home.
• Come on the scene in a timely manner and complete the job in a timely manner.

Importance of Insurance Coverage

Even small fires or minor water damage can cause costly damage to your home. While you may not be able to replace all items, you can have peace of mind knowing that you shouldn’t have to front the bill. This is why you pay for and have insurance. Claim services shouldn’t have to be difficult to work with. You can make things even easier when you hire the professionals at SERVPRO. They know how to work in tandem with your insurance agent. Because of the team’s efficiency and reliability, the insurance company can process your claims quickly and without issues.

What the Insurance Company Wants

Your insurance agent or insurance adjuster will ask for details of the incident and the extent of the damage. The repair and restoration team will conduct a thorough investigation and will assess the damage and what needs to happen to repair or replace it. The team will share these findings with your insurance company.

Don’t waste any time following a flood or fire. Call you locally owned SERVPRO of Longview/Kelso (360) 703-3884 and your insurance agent for claim services immediately.

We Serve to be the Pros

3/6/2023 (Permalink)

Why SERVPRO? Well, because when the unthinkable happens and your worst nightmare comes true with a house fire or a flood, it is so good to know that help is available. Different key groups play important key roles to ensure you can either stay in or return to your home quickly. Firefighters, disaster cleanup and restoration professionals, and your insurance company will do their job to make the process is as pain free as possible. If you choose an experienced, reputable and trusted clean up and restoration team such as SERVPRO, they’ll make sure your insurance claim goes smoothly.

SERVPRO Works for You!

When you need an emergency response cleanup and repair team, there are plenty of choices. But few can do what SERVPRO offers. The team will do the following for you:

• Provide excellent customer service.
• Work effectively with your insurance company to process claims
• Use best practices and techniques to clean up and restore your home.
• Come on the scene in a timely manner and complete the job in a timely manner.

Importance of Insurance Coverage

Even small fires or minor water damage can cause costly damage to your home. While you may not be able to replace all items, you can have peace of mind knowing that you shouldn’t have to front the bill. This is why you pay for and have insurance. Claim services shouldn’t have to be difficult to work with. You can make things even easier when you hire the professionals at SERVPRO. They know how to work in tandem with your insurance agent. Because of the team’s efficiency and reliability, the insurance company can process your claims quickly and without issues.

What the Insurance Company Wants

Your insurance agent or insurance adjuster will ask for details of the incident and the extent of the damage. The repair and restoration team will conduct a thorough investigation and will assess the damage and what needs to happen to repair or replace it. The team will share these findings with your insurance company.

Don’t waste any time following a flood or fire. Call you locally owned SERVPRO of Longview/Kelso (360) 703-3884 and your insurance agent for claim services immediately.

First Hand help

2/14/2022 (Permalink)

Why SERVPRO? Well, because when the unthinkable happens and your worst nightmare comes true with a house fire or a flood, it is so good to know that help is available. Different key groups play important key roles to ensure you can either stay in or return to your home quickly. Firefighters, disaster cleanup and restoration professionals, and your insurance company will do their job to make the process is as pain free as possible. If you choose an experienced, reputable and trusted clean up and restoration team such as SERVPRO, they’ll make sure your insurance claim goes smoothly.

SERVPRO Works for You!

When you need an emergency response cleanup and repair team, there are plenty of choices. But few can do what SERVPRO offers. The team will do the following for you:

• Provide excellent customer service.
• Work effectively with your insurance company to process claims
• Use best practices and techniques to clean up and restore your home.
• Come on the scene in a timely manner and complete the job in a timely manner.

Importance of Insurance Coverage

Even small fires or minor water damage can cause costly damage to your home. While you may not be able to replace all items, you can have peace of mind knowing that you shouldn’t have to front the bill. This is why you pay for and have insurance. Claim services shouldn’t have to be difficult to work with. You can make things even easier when you hire the professionals at SERVPRO. They know how to work in tandem with your insurance agent. Because of the team’s efficiency and reliability, the insurance company can process your claims quickly and without issues.

What the Insurance Company Wants

Your insurance agent or insurance adjuster will ask for details of the incident and the extent of the damage. The repair and restoration team will conduct a thorough investigation and will assess the damage and what needs to happen to repair or replace it. The team will share these findings with your insurance company.

Don’t waste any time following a flood or fire. Call you locally owned SERVPRO of Longview/Kelso (360) 703-3884 and your insurance agent for claim services immediately.

Local, Is Why SERVPRO

2/7/2022 (Permalink)

From L to R back row: Mike Tim, Teressa, Owner Ryan, Braiden, Haili, Dave. Bottom row: Shannon, Linda, Martha, Hector.

Why SERVPRO? Why not SERVPRO? SERVPRO of Longview/Kelso is a locally owned franchise based right here in Cowlitz County. We are part of the massive SERVPRO Corporate cleaning division that specializes in Fire & Water & Soot Cleanup & Restoration. There are many other services that we perform as well. They are, Mold Mitigation and Remediation, Content Clean Up, Electronic & Equipment Restoration. Pack Outs & Board Ups, Catastrophic Storm Response and Content Claim Inventory Service. 

Certified: SERVPRO Cleaned is a proactive deep cleaning service we provide to help prevent the spreading of germs and pathogens that are found in viruses. We also perform Biohazard Crime Scene & Vandalism Clean up, Carpet Upholstery and Ceilings cleaning along with Walls & Hard Floors and Deodorization. All of which are Residential and Commercial.

Why SERVPRO? Because we are pros in servicing (the word SERVPRO) individuals who have came in to some bad luck at their home or business. Also, because we all live here, we all eat here, we all entertain here, and we are involved in and care for our community. The spouse of the owner is a school teacher here. The marketing/public relations rep is on many various boards, committees and is a Rotary member, as is the owner himself, here locally. SERVPRO of Longview/Kelso cares about our community and gives back, and that attitude runs down to its employees.

As Consumers all of us select the companies we do business with based on trust and since 1967 SERVPRO corporate has built on that principle, and now today there are over 1800 nationwide franchises that are independently building their franchises based on that same principle, Trust. SERVPRO of Longview/Kelso is here to help you in your time of need. If you are in need, call us today at 360-703-3884 and lets talk and see if we can help you.

Certified SERVPRO

1/11/2022 (Permalink)

Hire the company that will insure your home is properly restored SERVPRO of Longview/Kelso (360)703-3884

The IICRC, or the Institute of Inspection, Cleaning and Restoration Certification, is the non-profit certifying body for the cleaning and restoration industry. Standards are important to the cleaning, inspection and restoration industries and your locally owned SERVPRO because they benefit public health, safety and the environment.

It's important when hiring a company that you make sure that the company, and employees have the proper training to ensure that the job is done to industry standards. The mission of the IICRC is to establish and advance globally recognized standards and certifications.

SERVPRO of Longview/Kelso is an IICRC certified restoration service provider. The institute of inspection, cleaning, and restoration certification (IICRC) creates the standards for the restoration industry and provides training and certification. IICRC certified firms have the right to display the IICRC certified logo.

IICRC Certified Firms Must:

• Present accurate information to consumers and conduct business with honesty and integrity.
• Require a technician on all jobs who has been formally trained and passed all required tests.
• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
• Maintain liability insurance to protect all parties in the event of an accident.
• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.
• The IICRC Develops the Standards for the Restoration Industry.

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

SERVPRO of Longview/Kelso specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Certifications:

• AMRT - Applied Microbial Remediation Technician
• ASD - Applied Structural Drying Technician
• CCT - Carpet Cleaning Technician
• FSRT - Fire & Smoke Damage Restoration Technician
• IICRC Certified Firm
• RRRP - Lead-Based Paint Activities and Renovation
• WRT - Water Damage Restoration Technician

Homeowners Insurance

1/11/2022 (Permalink)

Our professional restoration staff will fully document the damage, and help you understand your policy coverage!

If you've recently experienced any type of fire or flood in your home, getting things back to the way they were can take time—and money.

Knowing what to do after a catastrophic event such as these many homeowners may feel hesitant. However, when you have the support of your home insurance policy and a trusted restoration company, you can save yourself from the stress and high expenses that are associated with water and fire damage repairs.

Since navigating restoration insurance claims can be complex, SERVPRO of Longview/Kelso wants to answer a few common questions homeowners have about the process.

5 FAQs about using Home Insurance for Water & Fire Damage Repairs:

Will Water & Fire Damage Repairs Be Covered By My Policy?

Most home insurance providers cover restoration work related to fire and water damage. Although, this damage typically has to be connected to an event that is covered by your policy—also known as a “peril.” For instance, plumbing emergencies and electrical fires may be acceptable perils, but floods may require additional coverage.

Will Putting Off Repairs Affect My Insurance Policy?

In some cases, fire and water damage may seem minor enough to put off repairs. But, if more damage occurs as a result of negligence, your insurance company may not cover those future claims. By staying proactive and making repairs as soon as possible, you can protect yourself against denied claims down the road.

Should I Call My Insurance Company Before the Restoration Company?

When you have a water and fire damage repair company in mind, it is often best to call them before reaching out to your insurance provider. These professionals will fully document the damage, making it easier to file an accurate claim. They will also provide the proactive care to keep your home safe, as well as prevent further damage.

Can I Choose My Own Restoration Provider?

If you do call your insurance provider first, they may recommend a company for your home repairs. While it’s perfectly acceptable to use these references, it is not required. In fact, it is your right as a policyholder to choose who repairs your property.

When Should I Pay Out-of-Pocket?

If your insurance deductible is higher than the cost of the repairs, it is generally best to pay out-of-pocket. In these instances, you would have been required to pay the whole price anyway without any coverage from your provider. Nonetheless, many water and fire restoration jobs will exceed the cost of the deductible.

In a perfect world, homeowners would always be able to avoid these situations—but accidents still happen.

Fortunately, it’s easy to stay prepared when you have SERVPRO of Longview/Kelso near by. Servicing everything from mold remediation to fire damage repairs, our restoration company will ensure you receive fast, expert care. Visit them online to learn more about their services or call (360) 703-3884 to request 24/7 emergency assistance.

We Are Certified

12/10/2021 (Permalink)

IICRC Logo

Standards are important to the cleaning, inspection and restoration industries and your locally owned SERVPRO because they benefit public health, safety and the environment.

It's important when hiring a company that you make sure that the company, and employees have the proper training to ensure that the job is done to industry standards. The mission of the IICRC is to establish and advance globally recognized standards and certifications.

SERVPRO of Longview/Kelso is an IICRC certified restoration service provider. The institute of inspection, cleaning, and restoration certification (IICRC) creates the standards for the restoration industry and provides training and certification. IICRC certified firms have the right to display the IICRC certified logo.

IICRC Certified Firms Must:

• Present accurate information to consumers and conduct business with honesty and integrity.
• Require a technician on all jobs who has been formally trained and passed all required tests.
• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
• Maintain liability insurance to protect all parties in the event of an accident.
• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.
• The IICRC Develops the Standards for the Restoration Industry.

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

SERVPRO of Longview/Kelso specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Certifications:

• AMRT - Applied Microbial Remediation Technician
• ASD - Applied Structural Drying Technician
• CCT - Carpet Cleaning Technician
• FSRT - Fire & Smoke Damage Restoration Technician
• IICRC Certified Firm
• RRRP - Lead-Based Paint Activities and Renovation
• WRT - Water Damage Restoration Technician

Giving back to Businesses

12/7/2021 (Permalink)

A business owner is always seeking ways to improve and to protect their investment. When you experience any type of damage to your property it can be exceedingly expensive and the structure being the most susceptible to damage.

There’s never a convenient time for flooding or storm damage to strike your business. Wind damage, heavy rain, and flooding can occur suddenly and cause substantial damage in a matter of minutes. We are here for all of your restoration needs.

As a leader in disaster clean up, restoration and prevention, the professionals at SERVPRO want to help protect your business. One of the ways we can help you do this is through a free Emergency Ready Profile. The creation of an emergency profile allows you to work with a qualified representative to develop a plan of action for when disaster strikes.

What is an ERP?

An Emergency Ready Profile is a file created for your business that contains an emergency plan of action. The floor plan of your business that identifies where the breaker panel(s) are located. Where the water turn-off(s) are located and pictures to help visualize. All your vendors contact information.

The ERP helps provide you with a level of security that many do not have after experiencing a disaster. This profile allows you to minimize any prolonged business interruption by ensuring that SERVPRO is ready and prepared to help with a simple phone call. After assessing your facility, identifying a line of command, and establishing an emergency profile, you will know that when disaster strikes, a qualified professional has your back and knows just what to do and who to contact.

Does It Matter for Your Business?

The research doesn’t lie: After a disaster occurs, many businesses — about 50 percent — have to close down. Having an Emergency Ready Profile in place allows SERVPRO to take action immediately following a disaster. By taking fast action, you can limit business interruption, meaning that you can get back to doing what you do best as quickly as possible. 

How Can You Get Started?

You can get started creating your emergency profile by contacting a representative at SERVPRO of Longview/Kelso or logging onto the ERP app. Once you have initiated contact, a representative will reach out to find out the best time to schedule your facility’s free assessment.

An ERP is an excellent way to protect your business and your interests. You can call a local representative at 360-703-3884 for help in creating your business's Emergency Ready Profile today.

Why Not SERVPRO?

2/8/2021 (Permalink)

From L to R back row: Mike, Tim Teressa, Owner Ryan, Braiden Haili, Dave. Bottom row: Shannon, Linda, Martha, Hector.

Why SERVPRO? Why not SERVPRO? SERVPRO of Longview/Kelso is a locally owned franchise based right here in Cowlitz County. We are part of the massive SERVPRO Corporate cleaning division that specializes on Fire & Water & Soot Cleanup & Restoration. There are many other services that we perform as well. They are, Mold Mitigation and Remediation, Content Clean Up, Electronic & Equipment Restoration. Pack Outs & Board Ups, Catastrophic Storm Response and Content Claim Inventory Service.

Certified: SERVPRO Cleaned is a proactive deep cleaning service we provide to help prevent the spreading of germs and pathogens that are found in viruses. We also perform Biohazard Crime Scene & Vandalism Clean up, Carpet Upholstery and Ceilings cleaning along with Walls & Hard Floors and Deodorization. All of which are Residential and Commercial.

Why SERVPRO? Because we are pros in servicing (the word SERVPRO) individuals who have came in to some bad luck at their home or business. Also, because we all live here, we all eat here, we all entertain here, and we are involved in and care for our community. The spouse of the owner is a school teacher here. The marketing/public relations rep is on many various boards, committees and is a Rotary member, as is the owner himself, here locally. SERVPRO of Longview/Kelso cares about our community and gives back, and that attitude runs down to its employees.

As Consumers all of us select the companies we do business with based on trust and since 1967 SERVPRO corporate has built on that principle, and now today there are over 1800 nationwide franchises that are independently building their franchises based on that same principle, Trust. SERVPRO of Longview/Kelso is here to help you in your time of need.

Help with Your Insurance Claim

2/8/2021 (Permalink)

Why SERVPRO? Well, because when the unthinkable happens and your worst nightmare comes true with a house fire or a flood, it is so good to know that help is available. Different key groups play important key roles to ensure you can either stay in or return to your home quickly. Firefighters, disaster cleanup and restoration professionals, and your insurance company will do their job to make the process is as pain free as possible. If you choose an experienced, reputable and trusted clean up and restoration team such as SERVPRO, they’ll make sure your insurance claim goes smoothly.

SERVPRO Works for You!

When you need an emergency response cleanup and repair team, there are plenty of choices. But few can do what SERVPRO offers. The team will do the following for you:

• Provide excellent customer service.
• Work effectively with your insurance company to process claims
• Use best practices and techniques to clean up and restore your home.
• Come on the scene in a timely manner and complete the job in a timely manner.

Importance of Insurance Coverage

Even small fires or floods can cause costly damage to your home. While you may not be able to replace all items, you can have peace of mind knowing that you shouldn’t have to front the bill. This is why you pay for and have insurance. Claim services shouldn’t have to be difficult to work with. You can make things even easier when you hire the professionals at SERVPRO. They know how to work in tandem with your insurance agent. Because of the team’s efficiency and reliability, the insurance company can process your claims quickly and without issues.

What the Insurance Company Wants

Your insurance agent or insurance adjuster will ask for details of the incident and the extent of the damage. The repair and restoration team will conduct a thorough investigation and will assess the damage and what needs to happen to repair or replace it. The team will share these findings with your insurance company.

Don’t waste any time following a flood or fire. Call you locally owned SERVPRO of Longview/Kelso (360) 703-3884 and your insurance agent for claim services immediately.

"Need to Know" regarding Homeowner Ins.

1/12/2021 (Permalink)

Our professional restoration staff will fully document the damage, and help you understand your policy coverage!

If you've recently experienced any type of fire or flood in your home, getting things back to the way they were can take time—and money.

Knowing what to do after a catastrophic event such as these many homeowners may feel hesitant. However, when you have the support of your home insurance policy and a trusted restoration company, you can save yourself from the stress and high expenses that are associated with water and fire damage repairs.

Since navigating restoration insurance claims can be complex, SERVPRO of Longview/Kelso wants to answer a few common questions homeowners have about the process.

5 FAQs about using Home Insurance for Water & Fire Damage Repairs:

Will Water & Fire Damage Repairs Be Covered By My Policy?

Most home insurance providers cover restoration work related to fire and water damage. Although, this damage typically has to be connected to an event that is covered by your policy—also known as a “peril.” For instance, plumbing emergencies and electrical fires may be acceptable perils, but floods may require additional coverage.

Will Putting Off Repairs Affect My Insurance Policy?

In some cases, fire and water damage may seem minor enough to put off repairs. But, if more damage occurs as a result of negligence, your insurance company may not cover those future claims. By staying proactive and making repairs as soon as possible, you can protect yourself against denied claims down the road.

Should I Call My Insurance Company Before the Restoration Company?

When you have a water and fire damage repair company in mind, it is often best to call them before reaching out to your insurance provider. These professionals will fully document the damage, making it easier to file an accurate claim. They will also provide the proactive care to keep your home safe, as well as prevent further damage.

Can I Choose My Own Restoration Provider?

If you do call your insurance provider first, they may recommend a company for your home repairs. While it’s perfectly acceptable to use these references, it is not required. In fact, it is your right as a policyholder to choose who repairs your property.

When Should I Pay Out-of-Pocket?

If your insurance deductible is higher than the cost of the repairs, it is generally best to pay out-of-pocket. In these instances, you would have been required to pay the whole price anyway without any coverage from your provider. Nonetheless, many water and fire restoration jobs will exceed the cost of the deductible.

In a perfect world, homeowners would always be able to avoid these situations—but accidents still happen.

Fortunately, it’s easy to stay prepared when you have SERVPRO of Longview/Kelso near by. Servicing everything from mold remediation to fire damage repairs, our restoration company will ensure you receive fast, expert care. Visit them online to learn more about their services or call (360) 703-3884 to request 24/7 emergency assistance.

SERVPRO is Certified!

1/8/2021 (Permalink)

Hire the company that will insure your home is properly restored SERVPRO of Longview/Kelso (360)703-3884

The IICRC, or the Institute of Inspection, Cleaning and Restoration Certification, is the non-profit certifying body for the cleaning and restoration industry. Standards are important to the cleaning, inspection and restoration industries and your locally owned SERVPRO because they benefit public health, safety and the environment.

It's important when hiring a company that you make sure that the company, and employees have the proper training to ensure that the job is done to industry standards. The mission of the IICRC is to establish and advance globally recognized standards and certifications.

SERVPRO of Longview/Kelso is an IICRC certified restoration service provider. The institute of inspection, cleaning, and restoration certification (IICRC) creates the standards for the restoration industry and provides training and certification. IICRC certified firms have the right to display the IICRC certified logo.

IICRC Certified Firms Must:

• Present accurate information to consumers and conduct business with honesty and integrity.
• Require a technician on all jobs who has been formally trained and passed all required tests.
• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
• Maintain liability insurance to protect all parties in the event of an accident.
• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.
• The IICRC Develops the Standards for the Restoration Industry.

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

SERVPRO of Longview/Kelso specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Certifications:

• AMRT - Applied Microbial Remediation Technician
• ASD - Applied Structural Drying Technician
• CCT - Carpet Cleaning Technician
• FSRT - Fire & Smoke Damage Restoration Technician
• IICRC Certified Firm
• RRRP - Lead-Based Paint Activities and Renovation
• WRT - Water Damage Restoration Technician

Homeowners Insurance

12/9/2020 (Permalink)

Do you have homeowners insurance? Do you have enough insurance to cover you in the event of fire or water damage?

You've probably heard it time and time again: your home is one of the largest financial investments you'll make in your lifetime but it's also an investment that's vulnerable to numerous risks. Home insurance offers peace of mind, with homeowners insurance, you can sleep a little sounder at night knowing that you have a veritable safety net if anything ever happens to your largest investment.

Coverage can include temporary housing after a disaster.

If your home is rendered uninhabitable after a fire, flood or say a brutal hailstorm, additional living expense coverage could help pay for temporary living costs while your home is being restored. These costs may include hotel expenses or interim housing, food, laundry, dry cleaning and even storage space.

A homeowners insurance policy covers the cost to restore the home's structure if the damage falls under the scope of the policy. The amount of coverage on the policy determines how much the insurance company will pay toward rebuilding the house, so you want to make sure that amount of your home covers far exceeds what the home is worth and how much you owe on it, if it is not paid for. The insurance company should calculate the amount of necessary coverage for you. By insuring the structure of your home, you are protecting yourself financially should damage occur.

• Pays to replace belongings or have them professionally cleaned/restored.

A standard home policy also covers your belongings in the event of serious damage. Even if you feel like you don't own much, replacing all your belongings would add up quickly. You need a homeowners policy so you don't have to go without the necessities and luxuries that you have inside your home., including various valuable, expensive, and important belongings such as documents, jewelry, clothing, appliances, and furniture.

• Fulfills mortgage contract.

Many homeowners carry a mortgage on their homes. If you are one of those mortgage-carrying homeowners, your contract likely requires a homeowners insurance policy. The lender has a financial liability in your home, which is the reason for requiring insurance. Most companies will place an insurance policy on your home if you don't have your own homeowners policy, so skipping out isn't an option. 

When your home gets damaged, the emotional and financial strain of rebuilding your house and reinstalling the contents is painful, and difficult to do alone. SERVPRO of Longview/Kelso has a great understanding of this and will work closely with you and  your insurance company every step of the process. 

If you've experienced any unforeseen circumstances that have affected your home, don't delay on contacting SERVPRO (360)703-3884.

Zero cost assessment

12/7/2020 (Permalink)

A business owner is always seeking ways to improve and to protect their investment. When you experience any type of damage to your property it can be exceedingly expensive and the structure being the most susceptible to damage.

There’s never a convenient time for flooding or storm damage to strike your business. Wind damage, heavy rain, and flooding can occur suddenly and cause substantial damage in a matter of minutes. We are here for all of your restoration needs.

As a leader in disaster clean up, restoration and prevention, the professionals at SERVPRO want to help protect your business. One of the ways we can help you do this is through a free Emergency Ready Profile. The creation of an emergency profile allows you to work with a qualified representative to develop a plan of action for when disaster strikes.

What is an ERP?

An Emergency Ready Profile is a file created for your business that contains an emergency plan of action. The floor plan of your business that identifies where the breaker panel(s) are located. Where the water turn-off(s) are located and pictures to help visualize. All your vendors contact information.

The ERP helps provide you with a level of security that many do not have after experiencing a disaster. This profile allows you to minimize any prolonged business interruption by ensuring that SERVPRO is ready and prepared to help with a simple phone call. After assessing your facility, identifying a line of command, and establishing an emergency profile, you will know that when disaster strikes, a qualified professional has your back and knows just what to do and who to contact.

Does It Matter for Your Business?

The research doesn’t lie: After a disaster occurs, many businesses — about 50 percent — have to close down. Having an Emergency Ready Profile in place allows SERVPRO to take action immediately following a disaster. By taking fast action, you can limit business interruption, meaning that you can get back to doing what you do best as quickly as possible. 

How Can You Get Started?

You can get started creating your emergency profile by contacting a representative at SERVPRO of Longview/Kelso or logging onto the ERP app. Once you have initiated contact, a representative will reach out to find out the best time to schedule your facility’s free assessment.

An ERP is an excellent way to protect your business and your interests. You can call a local representative for help in creating your business's Emergency Ready Profile today.

We are Cleaning Experts

3/23/2020 (Permalink)

Here to Help Our Community – SERVPRO of Longview/Kelso.

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

• Kitchen/Food Areas
• Bathrooms
• Schools/Classrooms
• Offices
• Retail Spaces
• Water Fountains
• Shelving/Racks
• Sales Counters
• Carpets and Rugs
• Stair Handrails
• Elevator Cars
• Playground Equipment
• Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Longview/Kelso, (360)703-3884.

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

How does SERVPRO help with Insurance Claims?

2/5/2020 (Permalink)

If you have experienced water of fire damage, don't wait and call SERVPRO and your insurance agent for claim services immediately.

When the unthinkable happens and your worst nightmare comes true with a flood or fire in your home, help is available. Different key groups play important roles to ensure you can stay in or return to your home. Firefighters, disaster cleanup and restoration professionals, and your insurance company. They will do their part to make the process as pain free as possible. If you choose an experienced, reputable restoration team such as SERVPRO, they’ll make sure claim services go smoothly.

SERVPRO Specialties

When you need an emergency response cleanup and repair team, there are plenty of choices. But few can do what SERVPRO offers. The team will do the following for you:

• Work effectively with your insurance company to process claims.
• Come on the scene in a timely manner and complete the job quickly.
• Use best practices and techniques to clean up and restore your home.
• Provide excellent customer service.

Importance of Insurance Coverage

Even small floods or fires can cause costly damage to your home. While you may not be able to replace all items, you can have peace of mind knowing that you shouldn’t have to front the bill. This is why you pay for reliable, reputable insurance. Claim services shouldn’t have to be difficult to work with. You can make things even easier when you hire the professionals at SERVPRO. They know how to work in tandem with your insurance agent. Because of the team’s efficiency and reliability, the insurance company can process your claims quickly and without issues.

What the Insurance Company Wants

Your insurance agent will ask for details of the incident and the extent of the damage. The repair and restoration team will conduct a thorough investigation and will assess the damage and what needs to happen to repair or replace it. The team will share these findings with the insurance company.

Don’t waste any time following a flood or fire. Call SERVPRO of Longview/Kelso (360) 703-3884 and your insurance agent for claim services immediately.

SERVPRO of Longview/Kelso is Faster to Any Size Disaster!

2/5/2020 (Permalink)

Finding a company that is faster to any size disaster can reduce costs and minimize further damage.

When disaster strikes, you need a company that can be faster to any size disaster. When water begins to invade a space, mold can begin forming in as little as 48 hours and fire can leave a building exposed to the elements. So, whatever type of disaster you have experienced, a quick turnaround time is a must. If you have sustained damage inside your residential or commercial property, the company you choose should be highly trained, experienced, and able to use advanced technology.

Types of Services

When looking for help to repair and restore your property, finding a company that is faster to any size disaster can reduce costs and minimize further damage. A solid restoration company should have the experience and skills to ensure all the necessary tasks are completed from assessment through restoration. Common restoration services you may need help with:

• Mold remediation
• Fire damage restoration
• Water damage restoration
• Cleanup services
• Storm damage restoration
• Disinfection

When you file an insurance claim, your adjuster can usually recommend a preferred vendor that offers all of these services but you can request your own.

How it Fits Together

When the experts get onsite, they may assess the damage and put emergency measures in place. This could be stopping a leak or covering a broken window. If there is water damage, they may set up special equipment to begin the drying process. At this time or during a later visit, the team may remove damaged items, disinfect, or repair certain areas. At the end of the process, they may replace damage items and make the area look like the damage never even happened.

A professional cleanup and restoration company that is faster to any size disaster can help stop further damage from occurring. If you find that you have sustained damage to your property in Longview/Kelso or the surrounding areas, hiring a local company that is here and available 24/7 can save you time, money, and hassle.

IICRC Certified SERVPRO of Longivew/Kelso.

12/5/2019 (Permalink)

Hire the company that will insure your home is properly restored SERVPRO of Longview/Kelso (360)703-3884.

Standards are important to the cleaning, inspection and restoration industries and your locally owned SERVPRO because they benefit public health, safety and the environment.

It's important when hiring a company that you make sure that the company, and employees have the proper training to ensure that the job is done to industry standards. The mission of the IICRC is to establish and advance globally recognized standards and certifications.

SERVPRO of Longview/Kelso is an IICRC certified restoration service provider. The institute of inspection, cleaning, and restoration certification (IICRC) creates the standards for the restoration industry and provides training and certification. IICRC certified firms have the right to display the IICRC certified logo.

IICRC Certified Firms Must:

• Present accurate information to consumers and conduct business with honesty and integrity.
• Require a technician on all jobs who has been formally trained and passed all required tests.
• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
• Maintain liability insurance to protect all parties in the event of an accident.
• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.
• The IICRC Develops the Standards for the Restoration Industry.

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

SERVPRO of Longview/Kelso specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Certifications:

• AMRT - Applied Microbial Remediation Technician
• ASD - Applied Structural Drying Technician
• CCT - Carpet Cleaning Technician
• FSRT - Fire & Smoke Damage Restoration Technician
• IICRC Certified Firm
• RRRP - Lead-Based Paint Activities and Renovation
• WRT - Water Damage Restoration Technician

Home restoration service claims can seem complex.

12/5/2019 (Permalink)

Our professional restoration staff will fully document the damage, and help you understand your policy coverage!

If you've recently experienced any type of fire or flood in your home, getting things back to the way they were can take time—and money.

Knowing what to do after a catastrophic event such as these many homeowners may feel hesitant. However, when you have the support of your home insurance policy and a trusted restoration company, you can save yourself from the stress and high expenses that are associated with water and fire damage repairs.

Since navigating restoration insurance claims can be complex, SERVPRO of Longview/Kelso wants to answer a few common questions homeowners have about the process.

5 FAQs About Using Home Insurance for Water & Fire Damage Repairs:

Will Water & Fire Damage Repairs Be Covered By My Policy?

Most home insurance providers cover restoration work related to fire and water damage. Although, this damage typically has to be connected to an event that is covered by your policy—also known as a “peril.” For instance, plumbing emergencies and electrical fires may be acceptable perils, but floods may require additional coverage.

Will Putting Off Repairs Affect My Insurance Policy?

In some cases, fire and water damage may seem minor enough to put off repairs. But, if more damage occurs as a result of negligence, your insurance company may not cover those future claims. By staying proactive and making repairs as soon as possible, you can protect yourself against denied claims down the road.

Should I Call My Insurance Company Before the Restoration Company?

When you have a water and fire damage repair company in mind, it is often best to call them before reaching out to your insurance provider. These professionals will fully document the damage, making it easier to file an accurate claim. They will also provide the proactive care to keep your home safe, as well as prevent further damage.

Can I Choose My Own Restoration Provider?

If you do call your insurance provider first, they may recommend a company for your home repairs. While it’s perfectly acceptable to use these references, it is not required. In fact, it is your right as a policyholder to choose who repairs your property.

When Should I Pay Out-of-Pocket?

If your insurance deductible is higher than the cost of the repairs, it is generally best to pay out-of-pocket. In these instances, you would have been required to pay the whole price anyway without any coverage from your provider. Nonetheless, many water and fire restoration jobs will exceed the cost of the deductible.

In a perfect world, homeowners would always be able to avoid these situations—but accidents still happen.

Fortunately, it’s easy to stay prepared when you have SERVPRO of Longview/Kelso near by. Servicing everything from mold remediation to fire damage repairs, our restoration company will ensure you receive fast, expert care. Visit them online to learn more about their services or call (360) 703-3884 to request 24/7 emergency assistance.

How prepared are you for the inevitable?

12/2/2019 (Permalink)

For a stress free claims process, SERVPRO works with your insurance to help manage the insurance process and paperwork.

Do you have homeowners insurance that will cover you in the event of fire or water damage?

You've probably heard it time and again: your home is one of the largest financial investments you'll make in your lifetime but it's also an investment that's vulnerable to numerous risks.

Home insurance offers peace of mind, with homeowners insurance, you can sleep a little sounder at night knowing that you have a veritable safety net if anything ever happens to your largest investment. Additionally, if something ever happens to your place, your insurer is there to make sure you don't lose any of that hard-sought value you've diligently earned over the years.

How can insurance protect your home:

• Coverage includes temporary housing after a disaster.

If your home is rendered uninhabitable after, say, a brutal hailstorm or a fire, additional living expense coverage could help pay for temporary living costs while your home is being worked on. These costs may include hotel expenses or interim housing, food, laundry and dry cleaning, storage space.

•  Covers the home's structure.

A homeowners insurance policy covers the cost to rebuild the home's structure if the damage falls under the scope of the policy. The amount of coverage on the policy determines how much the insurance company will pay toward rebuilding the house, so you want to make sure that amount is accurate. The insurance company should calculate the amount of necessary coverage for you. By insuring the structure of your home, you are protecting yourself financially should damage occur.

• Pays to replace belongings or have them professionally cleaned/restored.

A standard home policy also covers your belongings in the event of serious damage. Even if you feel like you don't own much, replacing all your belongings would add up quickly. You need a homeowners policy so you don't have to go without the necessities and luxuries that you have inside your home. Including various valuable, expensive, and important belongings such as documents, jewelry, clothing, appliances, and furniture.

• Fulfills mortgage contract.

Most homeowners carry a mortgage on their homes. If you are one of those mortgage-carrying homeowners, your contract likely requires a homeowners insurance policy. The lender has a financial liability in your home, which is the reason for requiring insurance. Most companies will place an insurance policy on your home if you don't have your own homeowners policy, so skipping out isn't an option. 

In case your house gets damaged, the emotional and financial pain of rebuilding a house or reinstalling it's contents is painful, and difficult to do alone. SERVPRO of Longview/Kelso has a great understanding of this and will work closely with your insurance agent through every step of the restoration process and to help you get your home back to it's preloss condition. 

If you've experienced any unforeseen circumstances that have affected your home, don't delay on contacting SERVPRO (360)703-3884 to have are experts evaluate the damage.

Disaster prevention starting with a free ERP through SERVPRO!

11/29/2019 (Permalink)

Why SERVPRO is a leader in our industry. Don't wait for a disaster to get your emergency plan ready!

A business owner is always seeking ways to improve and to protect their investment. The property being the most susceptible to damage. When you experience any type of damage to your property it can be exceedingly expensive.

As a leader in restoration and disaster prevention, the professionals at SERVPRO want to help protect your business. One of the ways we can help you do this is through a free Emergency Ready Profile. The creation of an emergency profile allows you to work with a qualified representative to develop a plan of action for when disaster strikes.

What is a ERP?

An Emergency Ready Profile is a file created for your business that contains an emergency plan of action. This profile allows you to minimize any prolonged business interruption by ensuring that SERVPRO is ready and prepared to help with a simple phone call.

How Can It Help?

The ERP helps provide you with a level of security that many do not have after experiencing a disaster. After assessing your facility, identifying a line of command, and establishing an emergency profile, you will know that when disaster strikes, a qualified professional has your back and knows just what to do and who to contact.

Does It Matter for Your Business?

The research doesn’t lie: After a disaster occurs, many businesses — about 50 percent — have to close down. Having an Emergency Ready Profile in place allows SERVPRO to take action immediately following a disaster. By taking fast action, you can limit business interruption, meaning that you can get back to doing what you do best as quickly as possible. 

How Can You Get Started?

You can get started creating your emergency profile by contacting a representative at SERVPRO of Longview/Kelso or logging onto the ERP app. Once you have initiated contact, a representative will reach out to find out the best time to schedule your facility’s free assessment.

An ERP is an excellent way to protect your business and your interests. You can call a local representative for help in creating your business's Emergency Ready Profile today.