Knowledge is Power

12/1/2021 (Permalink)

Drying with drying mats

When SERVPRO is hired to mitigate a water damage job, the customer is counting on us to be the expert. We need to be knowledgeable about all the latest drying techniques, content management, occupant safety, air quality, etc. And one way to show that we know what we are doing and talking about is by staying on top of all aspects of the project. Here are just a few of the questions that we ask ourselves on every water job:

• What other contractors need to be involved in this project? Plumbers, flooring, drywall, etc. If even needed.
• How many items have been permanently damaged? 

• Can I explain and justify each piece of equipment we’re using on the job? 

• When should the amount of air movement be scaled back or removed?

• Are the techs using moisture meters properly to get the most accurate measurements and have I made sure they’re using the same meter throughout the life of the job?

  These are just a few questions that someone without disaster restoration training wouldn’t even think to ask. But since the industry constantly evolves and improves, we at SERVPRO do not try to get by with only what we first learned when you got into this business, in 1967. We regularly perform in-house training, watch the latest SERVPRO corporate video training seminars and attend workshops and trade shows when available. Knowledge, after all, is power. When we at SERVPRO are confident, you the customer and client, can be confident that the job will be completed correctly.